Refund policy

How to Request a Return

To request a return, please contact us at compiscare@gmail.com with your order number and the reason for the return.

Please do not send any item back before contacting us and receiving return instructions from our team.

If your return is approved, we will provide you with instructions on where and how to return the item.

Return Shipping

Unless the return is due to an error on our part, such as receiving the wrong or defective item, the customer is responsible for the cost of returning the item.

If the return is due to an error on our part, we will provide an appropriate solution.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at compiscare@gmail.com with your order number and clear photos or videos showing the issue.

After reviewing the issue, we will provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.

This may include used pet-care, grooming, hygiene, or personal-use products, as well as any products specifically marked as non-returnable on their product page.

Sale items and gift cards are non-returnable, unless the item is defective or we sent you the wrong item.

Exchanges

If you would like to exchange an eligible item for another product, please contact us at compiscare@gmail.com.

Depending on the circumstances and availability of the requested item, we may arrange an exchange or recommend placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be processed to your original payment method.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

If you have any questions about our Return & Refund Policy, please contact us at:

compiscare@gmail.com

CompisCare reserves the right to refuse a return that does not meet the conditions outlined in this policy.